“Pre-Order” marked products
Products marked with the “Pre-Order” sign are specially ordered and made for you and their production can take up to 4 weeks. The delivery time specified at checkout does not include the production time. We will notify you about the produced product via email or phone number that you provided when placing the order.
Shipping and delivery
If you are in Lithuania, the goods you ordered will be delivered via courier service, unless you have chosen to pick it up in one of our showrooms. Your order will only be processed upon receipt of payment. After the order processing time, which can take up to 1-3 business days, your items will be shipped and delivered within 5 business days. If the goods are currently not in stock or are made to order, you will be personally informed of the dispatch date.
When ordering from outside Lithuania, the goods will be delivered to you using DHL or DPD. Once your order is processed, which can take up to 2-5 business days, your items will be delivered to you within 1-9 business days, depending on the shipping method you choose. The shipping cost and delivery conditions will depend on the country to which the goods are delivered. The actual shipping cost and shipping terms will be calculated in your shopping cart or checkout window after you provide your shipping address.
Vadasiga is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Returns
At Vadasiga, we value the quality of our products and take pride in it. We give meticulous attention to detail, construction, and finish. Every piece undergoes a thorough inspection, and we encourage our customers to do the same upon receiving their furniture.
In case you have ordered a non-customized product, you have the option to return it within 14 days, provided that your item is unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please contact our Customer Services at info@vadasiga.lt and we will issue a return form that must accompany the item upon its return to our Pick-up Point. It is your responsibility to ensuring that returned items reach us in the same undamaged condition as when they were delivered to you and to carry the expenses of the return shipping.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vadasiga.lt.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vadasiga.lt to arrange the exchange.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@vadasiga.lt for questions related to refunds and returns.